Fresh Agents
— The Roadmap
Welcome to Dynamic Capital. The path ahead is proven. Follow it step by step. Don't skip. Don't overthink.
Your only objective in week one is to get licensed, get contracted, and get on the phones. Everything else is noise.
Get Licensed
Complete a pre-licensing course and pass your state exam. This is the gate — nothing else can happen until your license number is in hand.
- Pick your state. You'll be licensed in your resident state first. Non-resident licenses can be added later through NIPR.
- Enroll in an approved pre-licensing course. ExamFX, Kaplan, and StateRequirement are the most common. Choose the Life & Health course (the most common path on our team).
- Create your NIPR account at nipr.com. You'll use this for the rest of your career — every state license, every renewal.
- Get fingerprinted. Most states require live-scan or ink fingerprints. Schedule this the same week you enroll — appointments fill up.
- Schedule your state exam IMMEDIATELY. Don't wait until you finish the course — see the 14-day rule below.
- Study the course. Focus on practice tests; the real exam mirrors them closely.
- Take the exam. Pearson VUE or PSI proctors most states — bring two forms of ID.
- Apply for your license via NIPR within 48 hours of passing. State turnaround is usually 3–10 business days.
- Send your license number to your upline the moment it arrives. Include: full legal name, NPN, phone number, email, and resident state. Contracting can't start without it.
Best Practices for Fast Licensing
- Study daily, not in marathons. 60–90 focused minutes per day beats one 6-hour Saturday session.
- Skip the textbook — drill practice tests. Take a full practice exam every other day. Treat wrong answers as a study list.
- Score 80%+ on three consecutive practice exams before taking the real test.
- Take the exam in the morning when your focus is sharpest. Avoid Mondays and Fridays.
- If you fail, rebook within 48 hours. Don't let momentum die. Most states allow retakes the next business day.
- Submit your NIPR application the day you pass. Have your photo, fingerprint receipt, and payment ready.
Department of Insurance Directory
Every state's official DOI. For licensing questions, application status, and verification — call them directly.
Get Contracted with Carriers
Once licensed, get appointed with the core carriers. You can't write a policy with a carrier you aren't contracted with.
- Send your license info to your upline the day your license is issued. Include: full legal name, NPN, phone number, email, and resident state.
- Your upline submits your initial Eterna contracting. You'll receive a portal link to upload the following documents:
- • Picture of your driver's license or government-issued ID
- • E&O insurance certificate — get E&O through NEXT
- • Voided check OR direct deposit form
- Once admin reviews and approves your portal upload, you'll receive a SureLC email for each carrier you're being contracted with. Complete ALL of the SureLC forms. Skipping or delaying any one of them holds up the whole batch.
- Complete background check authorization when prompted. Most carriers run a Vector One background check — disclose anything in your history up front.
- Carrier portal logins arrive last. Each carrier sends a separate email with login credentials and your Writing Number / Agent ID. Save them in a password manager — you'll need them on every application.
- Build your carrier binder. One document with each carrier's portal URL, writing number, login info, and product cheat sheet. This becomes your daily reference.
What Emails You'll Receive — In Order
Four waves of emails. Don't ignore any of them. Sign and complete each one within 24 hours so contracting doesn't drag.
If you have ANY question during contracting — wrong email, missing form, unclear request — bring it to the Monday Team Meeting at 2:30 PM or the Morning Hype Call. Message your upline directly for anything urgent. Don't sit on it.
Complete Training
Watch the full onboarding curriculum before your first dial day. The agents who skip this stage stall out fastest.
- Register for the next 3-Day New Agent Orientation as soon as your contracting is complete. Link in the callout above.
- Take notes by hand. Active note-taking doubles retention. Keep a single training notebook.
- Practice the script out loud, daily. Read it. Record yourself. Play it back. Cringe. Improve.
- Show up to the Morning Hype Call (Mon–Fri 7:40 AM) every single day. It sets the tone for your Prime Time block.
- Attend Eterna Training (Mon–Thu 3 PM) every day until you're producing consistently.
- Watch the recorded top-producer calls. 10–15 of these is worth a month of theory.
- Review the Dynamic Capital Zoom trainings. The full archive lives in Google Drive — pull it up between dial blocks.
Don't binge training for two weeks before dialing. Get through orientation, then start dialing. Real calls teach faster than any video. Keep the daily training going alongside live activity.
Set Up Your Tools
You cannot dial without these. Get them set up before day one — not on day one.
- Request a WAVV dialer seat. Text Chris for help getting on the Team WAVV license. It's $99/month. Dynamic Capital covers your additional numbers and spam protection on top of that.
- Connect your phone number to WAVV once you're added. Install the Chrome extension. Test by calling your own cell.
- Purchase the Eterna CRM at joineterna.com/get-eterna-crm. Once you've signed up, your upline will send the setup instructions and walk you through your first lead record.
- Bookmark your carrier portals. Transamerica, Mutual of Omaha, Ethos, Fidelity Life. Save the logins in a password manager (1Password / Bitwarden) the same day you receive each carrier email.
- Do dummy e-apps to get comfortable. Run several practice applications from start to e-signature in each carrier portal so you know every screen cold before doing one live with a client.
- Calendar setup. Block Prime Time (M–F 8:30–1 and 4–9, Sat 10–3), Morning Hype (M–F 7:40 AM), Eterna Training (M–Thu 3 PM), Friday Company-Wide Call, and 1-on-1 with your upline. Recurring, non-negotiable.
- Headset + reliable internet. A USB headset (Logitech H390 or similar) and wired ethernet beats wifi for call quality. Bad audio = lost sales.
Tech issues happen. Open a support ticket in Discord under the tech-support channel. Don't burn an entire day troubleshooting alone — most issues take 5 minutes when someone walks you through.
Request Your First Lead Batch
Once you're trained and your tools are live, request leads from your upline. Do not request leads before you're ready to dial them.
- Confirm you're ready. License in hand, carriers appointed, 3-Day Orientation complete, script practiced out loud, WAVV working.
- Do a roleplay with your upline. Run through the full script — intro, qualification, presentation, close. Don't dial real leads until your upline signs off on your roleplay.
- Do a dummy app with your upline. Walk through the application in the carrier portal start to e-signature with your upline watching. Iron out every screen.
- Have your upline request your first 200 aged leads. They'll submit the request through the lead system and confirm payment.
- Wait for upload confirmation. You'll be notified when leads are loaded into WAVV/CRM — usually within 1–2 business days.
- Go into Discord with the team. Join the agent voice channel. Mic unmuted, cameras on — your upline can hear your calls and coach you live, between calls.
- Print your script and objection sheet. Have them on the desk in front of you for the first 100 calls.
An exclusive lead is worth the most in the first 48 hours. After 7 days, conversion drops by half. Get on the phones the day your batch lands.
Dial. Track. Adjust.
Now you're an agent. The work begins. Discipline beats motivation — hit your activity numbers every single day.
- Start each day the same way. Review pending applications, callbacks scheduled for today, and your numbers from yesterday — before you touch the phone.
- Warm up. Read the opening script aloud twice. Run through your top three objections out loud. Two minutes total.
- Dial in blocks of 90–120 minutes. No phone-checking, no email, no social. Just dial. Stand up between blocks.
- Disposition every contact in WAVV/CRM the moment the call ends. Not at the end of the day. Now.
- Schedule callbacks in the calendar with reminders. Never trust your memory.
- Submit apps the same day they're written. Don't sit on a signed app overnight — carrier turnaround starts when you submit.
- Start every day with the Morning Hype Call (Mon–Fri 7:40 AM). It primes the dial block that opens at 8:30.
- Hit Eterna Training at 3 PM Monday through Thursday. Even on busy days. Even when you'd rather not. Especially when you'd rather not.
- End-of-day review. Log dials, contacts, and applications. Send your numbers to your upline. Plan tomorrow's first hour before you log off.
- Mondays at 2:30: Team Meeting in Discord (Training Room 1). Tuesdays at 2:30: Team Training in the same room.
- Every Friday: Company-Wide Call. Review your weekly numbers and adjust for next week.
Production is downstream of activity. Hit the numbers every single day and results follow within 30 days. Skip activity and no amount of motivation will save the week.
Frequently Asked Questions
Everything new agents ask in the first 30 days. Click any question to expand.
Faster than almost any other commission career. Most new agents see their first commission deposit within 2 to 4 weeks of writing their first application. Here's how the timeline actually flows:
The bottom line: activity in week one drives commission in week three. Every day you delay your first dial is a day you delay your first deposit.
It depends entirely on activity. Agents who hit the phones consistently and follow the system tend to see their first commission within the first 30 days, with momentum building from there.
The rough ranges we see:
- Days 1–30: Most agents are still ramping — licensing, contracting, training. First commissions appear at the end of this window for agents who got started quickly.
- Days 31–60: Production starts to compound. Agents writing 2–4 applications per week are common at this stage.
- Days 61–90: Top performers are consistently producing. This is where activity discipline separates the agents who scale from those who plateau.
Every number above is downstream of dial hours. The system works when you run it.
Yes — agents pay for their own leads, but you don't have to come up with the cash upfront in every case. The full process lives in Chapter III: Upline Book of Source under "How to Request 200 Leads."
Most new agents start with a smaller batch and scale up as their conversion improves. Lead financing through future commission is available for qualifying agents. Talk to your upline before placing your first order so you don't overcommit.
You retake it. Most states allow a retest within 24 to 72 hours — and many agents who pass the second time learn more from the first attempt than from any study session.
- Rebook your exam within 48 hours. Don't let momentum die.
- Identify the sections you missed and drill practice questions on those topics.
- Most states charge a re-examination fee (usually $40–$100). Plan for it.
- Some states require a waiting period after multiple failures — check your state's DOI page above.
Failing once is normal. Quitting after one fail is the real cost.
Yes, but with eyes open. Many agents start part-time and transition to full-time once their commission replaces their salary.
What you need to know:
- Leads answer during Prime Time — the M–F 8:30–1 block, the M–F 4–9 block, and Saturday 10–3. Make sure your day job allows you to cover at least one of these consistently.
- Aim for a minimum of 15–20 Prime Time hours per week if you're serious about ramping.
- Attend the Morning Hype Call (7:40 AM) and Eterna Training (3 PM) whenever you can — even one a day keeps you connected.
- Set a clear transition trigger: "When my monthly commission hits $X for two consecutive months, I'll go full-time."
The agents who fail at part-time are the ones who treat it like a hobby. The ones who succeed treat it like a second shift.
Sometimes — these are called chargebacks. If a client cancels their policy within a specific window after issue (typically 6–12 months, varies by carrier), the carrier reclaims a prorated portion of the advance commission they paid you.
How to minimize chargebacks:
- Sell the right product for the client's actual budget — never stretch a premium they can't sustain.
- Set the bank draft date to align with the client's payday.
- Follow up with new clients in the first 30 and 60 days. Confirm the policy is in force and they're happy.
- Verify payment method during the application, not after.
Chargebacks are part of the business. The goal is to keep them low through good selling, not to avoid writing business altogether.
In order of speed:
- Your direct upline — first stop for anything urgent. They've been where you are.
- Morning Hype Call (Mon–Fri 7:40 AM) — drop questions in chat or stay on after the call.
- Eterna Training (Mon–Thu 3 PM) — Q&A is part of every session.
- Monday Team Meeting (2:30 PM, Discord Training Room 1) — bigger-picture questions.
- Discord — post in the relevant channel; someone is usually around.
The "Who to Ask When You're Stuck" cards at the bottom of this page list the specific person for licensing, contracting, tech, and upline questions.
The Onboarding Checklist
- Pre-licensing course completed
- State exam passed
- License number received
- Contracting paperwork submitted
- Carrier appointments confirmed
- Onboarding training watched
- WAVV dialer access granted
- CRM login working
- First lead batch requested
- First dial day on the calendar
Who to Ask When You're Stuck
Licensing
Reach out to your upline.
Contracting & Carriers
Submit a support ticket through portal.goeterna.com.
Tech Support & CRM
In Discord, post in #tech-support-create-ticket.
Agent's
Book of Source
Your daily reference. Scripts, vendors, and every link a producing agent needs within reach.
Learn it. Internalize it. Then make it yours. Don't read it word-for-word — own it. Click any phase below to jump to it.
Order depends on their goal. Run Lane A if they said Retirement / Investment. Run Lane B if they said Family Protection / Generational Wealth.
Two paths — pick based on what they qualified for in Phase II. Click either box to expand.
Every call should capture these data points. Log them in the CRM immediately after the call.
Capture List
- Goal + Pain Point (their exact words)
- Health notes (conditions, meds, tobacco)
- DUI / major driving issues
- Felony / major charges (last 10 years)
- Bank name
- Monthly budget
- Beneficiary name + relationship
Common Rebuttals
Rebuttals we're actively building together — fill in responses as we work through them.
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Vetted by Dynamic Capital. Use these first.
Direct links to every folder in the Dynamic Capital Google Drive.
Eterna Underwriting Guide
The full UW guide as a live spreadsheet. Reference during quoting and pre-qualification.
Open GuideRecorded Top-Producer Calls
Listen to live calls — the fastest way to learn the script in action.
Open FolderDynamic Capital Zoom Trainings
Full archive of recorded team trainings and masterclasses.
Open FolderCreate Your Business Card
Open the team Canva template to make your digital business card. Text it to clients during Phase VI.
Open TemplateCarrier Phone Numbers
Agent service lines for our core carriers. Save these in your phone before your first dial day.
A full hour-by-hour daily schedule from Chris is on the way. Drop it here when ready.
Morning · Before Dialing
- Review your lead list for the day
- Check carrier status updates & pending applications
- Warm up: two minutes reading the script aloud
The Dial Block
- Power dial through WAVV
- Log every contact in the CRM immediately
- Set callbacks on the calendar — not in your head
End of Day
- Update CRM dispositions
- Send pending apps to processing
- Log your numbers (dials · contacts · apps)
Upline
Book of Source
For agents ready to scale. Requesting leads, securing tools, and stepping into leadership.
You must be active, producing, and have your activity logs current in the CRM. Don't request resources you're not ready to use.
How to Request 200 Leads
Step I — Qualify
- Active for at least [X] weeks / months
- Hitting minimum activity: [# dials / # apps per week]
- CRM current — every lead from your last batch is dispositioned
- No outstanding chargebacks or pending issues
Step II — Submit the Request
- Fill out the lead request form: [FORM LINK]
- Include: lead type, geography, age band, and quantity
- Submit by [CUTOFF DAY / TIME] to make the next batch
Step III — What Happens Next
- Upline reviews within [X] business days
- Once approved, leads are loaded into WAVV / your CRM
- You'll receive a notification when they're ready to dial
Step IV — Cost & Payment
Lead cost: [$ AMOUNT PER LEAD / TOTAL]. Payment method: [HOW PAYMENT IS HANDLED — deduction, upfront, financed].
How to Get on the Team WAVV License
Dynamic Capital runs a group WAVV license so every agent on the team can dial without paying for an individual seat. The process is simple.
Text Chris
Text Chris directly to get added to the Team WAVV license. Include your full name, the phone number you'll dial from, and your email.
- Your upline can help facilitate the intro if you don't have Chris's number yet
- Setup is usually same-day or next business day
Cost
Onboarding to WAVV
- Once added, you'll receive a setup email directly from WAVV with login credentials
- Install the WAVV Chrome extension
- Connect your dialing number and configure your first campaign
- Test by dialing your own cell phone before working real leads
Billing
- $99/month billed directly through WAVV or through the team — Chris will confirm the method when you're added
- Additional numbers and spam protection covered by Dynamic Capital
- Cancel or pause anytime by texting Chris
Recruiting & Building Your Team
Upline Contacts
The agents who scale fastest are the ones who follow the system. Don't reinvent the wheel — run the playbook.